MEET KAREN

Karen Mack, MSOD, ACC

Karen has been involved in organization development (OD) and its related fields for more than 30 years. She has designed and delivered performance improvement programs by providing consulting, facilitation, and training services. She is a certified coach, which often supports OD interventions. 

Early in her career, Karen enjoyed designing and delivering core competency learning programs; training was engaging and energizing.  After learning and understanding that training (alone) rarely resolves issues, she studied and is now focused on the field of OD where she collaborates with clients to improve practices and processes that impact human systems in organizations. 

By establishing partnerships with stakeholders in organizations to plan and implement change, Karen introduces and encourages process improvements, enhances workplace relationships, and builds human capacity.  With curiosity as her guide and an unyielding passion to serve as a vehicle for improvement, she focuses on appropriate ways to facilitate organizational change. Karen is a compassionate and committed coach who draws upon the wisdom within the client toward change and development.

The pandemic of 2020 required virtual delivery; Karen engages clients via Zoom and other platforms based on client needs.

If you are looking for a compassionate and forward-thinking change agent to help put the pieces of your organization’s puzzle together, contact Karen today! 

AREAS OF EXPERTISE

• Training

• Coaching

• Facilitating

• Leadership Development

• Interpersonal/Group Communication

Certifications: ACC; CPCC; EQi2.0

SERVICES OFFERED: PQ, DISC

What is Karen Mack Management Consultants?

Consider these questions to learn if your company, department, agency, or group may benefit from an OD engagement:

1. Are employees highly engaged and actively involved in accomplishing organizational goals?

2. Does the culture embrace practices that promote or produce effective communication?

3. Do meetings usually conclude on time with clear outcomes?

4. Is the work environment one that respects/supports its people and related processes?

5. Are organizational issues resolved using interpersonal approaches such as coaching, mentoring or performance improvement efforts instead of non-confrontational techniques such as reorganizations?

6. Are workplace relationships authentic and productive?

7. Does the organization encourage team collaboration overworking in silos?

Did you answer "Yes" to all 7 questions? If so, congratulations, you probably have a highly functional and healthy organization.  

If you answered "No" to one or more of these questions, check out our services to see how KMMC can help your organization be more cohesive, collaborative, and productive.

Services

Examples of OD Interventions/Services

DEVELOPING ORGanization STRATEGIES

Karen employs process consulting techniques to help leaders and other stakeholders envision a direction and identify optimal strategies to bring forth future states of being. Strategic planning goes beyond identifying vision, mission and values to include forecasting impending change or preparing for culture shifts due internal or external factors. This evolving process requires flexibility, patience and resilience, which can be challenging for some leaders. Karen supports these efforts accordingly.

View Developing Org. Strategies Services →

DEVELOPING TEAMS

OD processes cultivate high-performing teams. Karen has facilitated team development initiatives that have produced more positive and productive environments for its members. COVID-19 demanded adjustments that led to remote workspaces with new and ongoing demands. While the workforce has adapted to several changes, leaders must keep people/teams engaged, connected, and moving. Remote or not, a commitment to team development benefits all involved.

View Developing Teams Services →

COACHING

Coaching is a unique relationship designed to help individuals and groups be better and do more. Individual coaching sessions are one-on-one meetings devoted to the need(s) of the person being coached; team coaching integrates coaching principles with an intact group working toward common goals.

View Coaching Services →

FACILITATION & TRAINING

A skilled facilitator having worked with groups from 5 - 540 participants, Karen is naturally inquisitive. She introduces thought-provoking questions and scenarios to elicit positive behavior and change. A proponent of experiential learning, participants engage in activities that promote growth and development. When facilitating meeting or discussions, a combination of techniques are used to help groups stay on time and on point.

View Facilitation & Training Services →

What Is Organization Development and Why is it Important?

A recent gathering of OD Professionals defines it this way: OD is an interdisciplinary field of scholars and practitioners who work collaboratively with organizations and communities to develop their system-wide capacity for effectiveness and vitality. (Smendzuik-O’Brien & Gilpin-Jackson).

What follows are typical interventions in an Action Research process. 

“Every engagement is unique. We customize each intervention to help you move through the process and resolve issues within and among all levels of the system.”

— Karen mack, consultant

A few outcomes of OD

Next Steps: